Service Assurance Team Member

What We're Looking For:

The Network Service Technician will be responsible for support services, troubleshooting circuits, equipment

and basic technical health of existing customer networks. A good, basic understanding of network

configurations and end-user technology is helpful. This candidate must have excellent organizational skills, be

able to multi-task and be available for after-hours assistance.

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Job Description:

 Responding to service requests and perform appropriate troubleshooting/remediation.

 Program network components such as routers, phone components and other gateway devices.

 Document all service requests and communicate effectively with customers.

 Assist with new implementations as required.

 Assist in the development and testing of new products.

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Preferred Qualifications:

 Bachelor’s Degree or equivalent education and experience.

 2+ years of relevant technical experience.

 Strong written and verbal communication skills.

 Industry certifications preferred.

 Proficiency with MS Outlook, Word, Excel, PowerPoint and Visio.

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Beneficial Experience:

 Technical knowledge of data networks.

 Voice and VoIP technologies and products.

 Data Center infrastructure, including Hosted/Virtual solutions.

 LAN Security including Firewall and IDS/IPS.

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What We Offer:

An industry competitive wage plus a suite of benefits including Health and 401K, plus the opportunity to

grow with us in a progressive and ever-changing industry. Specific opportunities are available to advance into Project Management, Network Engineering and Sales

Engineering.

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